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FAQs
Click on the links below to find answers to specific question you may have:
General PROOF-it-ONLINE Questions
Questions About the PROOF-it-ONLINE User Experience
Questions About Getting Started with PROOF-it-ONLINE
Technical PROOF-it-ONLINE Questions
Workflow / Process Questions
General PROOF-it-ONLINE Questions
What is PROOF-it-ONLINE?
PROOF-it-ONLINE is an online proofing and approval solution for the creative services industry. Our web-hosted solution enables creative service professionals to send creative proofs for approval and allows their clients to see proofs in color, mark/edit proofs in their browser, easily approve proofs and deliver approval to the designer in minutes. During this process, a detailed audit trail is captured, allowing the user to easily view and save all comments and activity on each proof sent.
What are the core benefits of PROOF-it-ONLINE?
PROOF-it-ONLINE offers significant cost and time savings over the traditional proofing and approval methods. Essentially, we offer CONTROL. PROOF-it-ONLINE is a much more cost-effective and accurate way to send proofs for approval, rather than working with fuzzy faxes, late couriers, tricky ftp sites and dealing with the restrictions of email attachments.
What are some of the other benefits of PROOF-it-ONLINE?
PROOF-it-ONLINE is a fully scalable, easily integrated, and proven solution designed to benefit low volume users such as independent designers and small-medium business as well as high volume users such as Enterprise-scale businesses. PROOF-it-ONLINE provides the basis for enhancing client relationships, accelerating project cycles, giving you the competitive edge, reducing costs and increasing revenue streams by allowing you to customize and incorporate your marketing messages into the approval process.
Why is PROOF-it-ONLINE better than competitor offerings and traditional proofing methods?
Traditional proofing methods are outdated and can be quite costly. Faxed proofs do not have the quality of an online proof. Delivering proofs via overnight shipments is pricey and time-consuming, lengthening the production and sales cycle. Sending proofs as email attachments can pose challenges when the client does not have the proper software to open a proof job file or when the email is blocked by spam or virus filters.
Many other online proofing offerings are sold as bundled packages, which require companies to pay for components they will not utilize. As well, there are offerings on the market that require downloads or installation of software by both the company and their clientele. PROOF-it-ONLINE provides a web-based, hosted solution that does not require any downloads or installations. It can be used right away, within minutes and compliments existing workflow, without the need to alter processes or integrate with existing systems.
Who uses PROOF-it-ONLINE?
Small-Medium and Enterprise-scale businesses such as Ad Agencies, Printers, Publishers, Graphic Designers, Packaging Houses, Display Manufacturers, Sign Companies, Promotional Marketing Suppliers, Corporate Marketing and Communications departments and others in the Visual and Communications Arts are using the PROOF-it-ONLINE solution.
Creative services professionals looking to have an edge over their competitors', enhance their client relationships, save time and money, gain incremental revenue opportunities and gain control over the proofing and approval process turn to PROOF-it-ONLINE.
How does PROOF-it-ONLINE work?
1. Simply click to upload a proof, PDF, GIF or JPG, into the online workspace or proof/approval management hub. An automatic e-mail alerts your client that their proof is online.
2. Clients access proofs by entering an access code and password into a login page on your website or at proofitonline.com/login.
3. Clients use simple tools to mark changes and comments on the proof, then click to set the approval status and return their review. They can also route the proof, with all of their markups, to additional reviewers.
4. You're automatically notified as soon as the proof's status changes. Log into your workspace to see the status of all your proofs at a glance.
5. Click on the returned proof and see your clients' approval, along with markups, comments and an archive of all reviewed versions.
This powerful tool is really that easy to use. Of course, if you need additional workflow functionalities, PROOF-it-ONLINE has those too. These features create a robust solution that is ready to work for you:
- TeamTrack - for enhanced routing and intermediary level approvals
- Collective Access - for your higher volume proofing clients
- User Group Filtered Workspace - for departmental or multi-user access control of proof jobs
- AutoPost - for large volume, automated proof uploading
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Questions About the PROOF-it-ONLINE User Experience
How easy is it to use PROOF-it-ONLINE solutions?
PROOF-it-ONLINE was designed with the user in mind. There is no software or hardware to download or install - in fact, a user can upload and send their first proof within minutes.
It is as simple as attaching a PDF to an email.
On the reviewer side, an intuitive and powerful set of markup and annotation tools easily guide the reviewer through the approval process. These simple-to-use tools help the reviewer
feel confident that their markups and comments are well communicated and will be implemented without error.
How will my client know how to access a proof that has been posted for their review?
Your client will receive an email notification that will provide the correct URL needed to access the proof. At the login page, they will enter the email address the proof notification
was sent to and the proof number contained in the notification.
Can my client see the various versions of a proof?
You can control to allow or deny access to previous versions of a proof job by your clients. You can select a default setting for all proof jobs. In addition, you may choose to allow or
deny versioning on a particular proof job by using the advanced features tab during the proof upload process.
How will I know when my client is done reviewing the proof?
You will receive an email notification letting you know that the proof has been returned. You may then login to your Workspace to view the markups and comments posted by your client.
I send my client a high volume of proof jobs for review. Will they have to log in to each proof job separately?
For high volume reviewing, consider using our Collective Access feature. Your client will have a username and password assigned to them that will allow them to login to a workspace containing
all of their pending proof jobs for review.
Can I print the markups on a proof?
The application includes print functionality. You can print out the markups and comments made on a reviewed proof. In addition, there are various printable reports that will help you manage
your company's approval process.
We have a publication timeline to adhere to and want to make sure that the client reviews his proof in a timely fashion so we can stay
on track - how can the application assist with this?
You can set a deadline for the reviewer on the proof job. The proof notification email sent to your client will inform them of the deadline.
My client is very busy and may forget to view and return the proof job - will the application remind the client of the pending proof job?
You can utilize the Renotify feature to send a friendly reminder to your client that their proof is ready for their review.
Can I keep track of all the actions that have occurred on a particular proof job?
The Proof Information area in the account workspace includes an activity log that provides details of actions
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Questions About Getting Started with PROOF-it-ONLINE
What do I need to get started?
Nothing. You and your clients don't need to download, install or learn anything new to use PROOF-it-ONLINE. It's easy, even for the most novice Internet user. Our Hosted "no software" Solution requires no software or training and
won't burden your IT department.
What does it cost?
We have scalable plans starting at just $39.00 per month.
There aren't any start up or implementation costs, so you get an immediate savings and ROI. Subscribe now and you can post proofs and get approvals in just 5 minutes!
Will I be charged for adding additional Users?
Your proofing plan includes the setup of an unlimited number of Users. This means you may set up as many Users as you like without incurring additional charges.
Do I get free customer support?
Yes! Our online troubleshooter is available 24/7 to assist you and your clients. In addition, Professional, ProPremium, and Enterprise business plans offer a Customer Service hotline - reach it toll-free at 866-238-4071.
How can I assist my clients to adopt online proofing?
Offering online proofing as a free option and adding a nominal fee for other types of proof delivery such as faxes and courier services will provide incentive for your clients to opt for online proofing.
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Technical PROOF-it-ONLINE Questions
What are the system requirements?
All you and your clients need is a Mac or PC with Internet access and a recent web browser. Your experience will be enhanced using a current browser version. We recommend the current version of I.E. PROOF-it-ONLINE will work with I.E., Netscape, AOL and even Safari browsers. System Requirements
What types of files can I upload?
PDF, GIF and JPG are the preferred file formats.
Are my files secure?
File security practices are in place to assure only authorized access is granted to all files on the system. Each proof is login-protected. Clients can only see proofs for which they have been provided the login information.
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Workflow / Process Questions:
Will it work with my existing job tracking, traffic and billing systems?
Of course! Build on the benefits of your existing systems by applying the same tracking numbers they generate to the proofs you upload to PROOF-it-ONLINE. Your workflow will be smoother, and you'll be able to track jobs from start to finish.
What if I work with distributors, brokers or account reps?
The TeamTrack option, included on our Premium and above business level plans, lets you post proofs online for various intermediaries such as distributors, brokers, sales agents, account executives or internal colleagues who preview and then route proofs on to their clients for final review/approval.
Our internal process requires that we release proofs to a set of multiple approvers - will we need to send the proof job to each individual?
If you frequently release proofs to the same set of multiple reviewers, our review teams feature will be useful for you. You can set up a team of reviewers who you can then upload the proof job(s) to. In addition, you can even create sequential review teams that allow you to specify the order in which the reviewers receive and review the proof job.
Is there a way to integrate the online proofing application with our internal job order numbering or identification systems?
The Track-it ID field allows you to input internal job order numbers or customer numbers so that you may keep track of the proof jobs in the workspace and are able to associate them to your existing numbering systems. For your convenience, you may even search and sort proof jobs in the workspace by the Track-it ID. In addition, there are two specification fields that you can customize to provide run dates, ad dimensions, titles, or other pertinent information related to the proof job.
Our legal department requires that we provide a disclaimer on our proofs - can we do this in conjunction with the online proofing application?
When you send a proof to a client for review, they are alerted via an email notification message. This message includes a customizable disclaimer. As well, this also appears in the reviewer application. The My Account area in the workspace allows you to customize your disclaimer messaging in accordance with business needs.
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